Sugar Software
Home
Services
Team
Portfolio
Contact
Instant Call
Back to Home
Gavril
Customer Service Management
2025
3 developer
Customer Service Management
View Live Site
Project Overview
It is an enterprise customer support platform that combines traditional CRM with modern communication channels (WhatsApp), ticketing systems (Jira), and AI-driven automation, designed for companies that want to manage customer interactions in a centralized and intelligent way.
Technologies Used
Django
OpenAI API
Redis
OAuth
WhatsApp BusinessAPI
Jira API
Project Details
Client
Gavril
Duration
3 months
Team size
3 developer
Year
2025
Challenges
1
Fragmented customer communication
2
Lack of integration between CRM and ticketing systems
3
High manual workload for support teams
4
Limited visibility and analytics
Solutions
1
Centralized communication hub
2
Seamless CRM–Jira integration
3
AI-powered automation
4
Advanced analytics and insights
Results
42%
faster response time.
35%
reduction in manual support tasks.
28%
increase in ticket resolution efficiency.
22%
improvement in customer satisfaction.
Project Gallery
Ready to Start Your Project?
Let's discuss how we can help transform your business with innovative software solutions.
Instant Call
Sugar Software
We make your dreams come true with innovative software solutions. Let's transform your business together with cutting-edge technology.
Services
Custom Development
Ai Integration
Management Systems
Website Development
Contact
office@sugarssoft.com
+373 69 096-925
Chisinau, Moldova
© Sugar Software. All rights reserved.
Privacy Policy
Terms of Service
Cookie Policy